At Fuite Feminine, we strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully to understand your rights and obligations when making a purchase from our website.

1. Refund Eligibility:

We offer refunds under the following conditions:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will offer a replacement or a refund based on your preference.
• Incorrect Product Received: If you receive a product that is different from what you ordered, please contact us within 7 days of receiving your order. We will arrange for the correct product to be sent to you or offer a refund.
• Non-Delivery: If your order does not arrive within the specified delivery time frame, please contact us so we can investigate and offer a resolution.

2. Return Policy:

• We accept returns under the following conditions:
  Unopened and Unused Products: Products must be returned in their original packaging, unopened, and unused to be eligible for a return.
• Within 14 Days: You must initiate the return process within 14 days of receiving your order.

3. Exclusions:

• Opened Products: We cannot accept returns or offer refunds for products that have been opened or used due to hygiene reasons.
• Personalized Items: Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.

4. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our customer service team at [email protected] to notify us of your intent to return.
• Provide your order number, details of the product you wish to return, and the reason for the return.
• Once approved, securely package the product and ship it back to us using a trackable shipping method.

5. Refund Process:

• Refunds will be issued to the original payment method used for the purchase.
• Once we receive the returned product and verify its condition, we will process your refund within 10 business days.
• Shipping costs are non-refundable, except in cases of damaged or incorrect products.

6. Contact Us:

If you have any questions about our refund and return policy, please contact our customer service team at [email protected]. We are here to assist you and ensure your experience with Fuite Feminine is positive and satisfactory.

Note:This policy is in accordance with EU consumer rights regulations.