Return and Refund Policies

At Fuite Feminine, we strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully to understand your rights and obligations when making a purchase from our website.

1. Refund Eligibility:

We offer refunds under the following conditions:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will offer a replacement or a refund based on your preference.
  • Incorrect Product Received: If you receive a product that is different from what you ordered, please contact us within 7 days of receiving your order. We will arrange for the correct product to be sent to you or offer a refund.
  • Non-Delivery: If your order does not arrive within the specified delivery time frame, please contact us so we can investigate and offer a resolution.

2. Return Policy:

  • We accept returns under the following conditions:
    Unopened and Unused Products: Products must be returned in their original packaging, unopened, and unused to be eligible for a return.
  • Within 14 Days: You must initiate the return process within 14 days of receiving your order.

3. Exclusions:

  • Opened Products: We cannot accept returns or offer refunds for products that have been opened or used due to hygiene reasons.
  • Personalized Items: Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.

4. How to Initiate a Return:

To initiate a return, please follow these steps:

  • Contact our customer service team at [email protected] to notify us of your intent to return.
  • Provide your order number, details of the product you wish to return, and the reason for the return.
  • Once approved, securely package the product and ship it back to us using a trackable shipping method.

5. Refund Process:

  • Refunds will be issued to the original payment method used for the purchase.
  • Once we receive the returned product and verify its condition, we will process your refund within 10 business days.
  • Shipping costs are non-refundable, except in cases of damaged or incorrect products.

6. Contact Us:

If you have any questions about our refund and return policy, please contact our customer service team at [email protected]. We are here to assist you and ensure your experience with Fuite Feminine is positive and satisfactory.

Note:This policy is in accordance with EU consumer rights regulations.